Utilities Tools
Send Email
Sends formatted or plain emails through the workspace.
published
Send Email
Allows the agent to send formatted or plain text emails to one or more recipients.
When to enable this tool
Use this tool when the agent needs to send an email on behalf of the workspace — such as a notification, confirmation, alert, or personalized message.
Practical examples:
- "Send an email to maria@company.com notifying that the contract was approved"
- The agent sends an automatic confirmation after creating a record
- The agent notifies the assignee about a critical task with an access button
What the agent can do
- Send emails to one or more recipients
- Use template mode — formatted email with sections, colors, and action button
- Use plain text mode — email with free-form content
- Add a direct link button in the email body
Send modes
Template mode (formatted)
The email is built with visual blocks. Each block can have a different style:
| Style | Visual |
|---|---|
| Default | Plain text without highlight |
| Information | Light blue background |
| Success | Light green background |
| Warning | Light yellow background |
| Error | Light red background |
It's also possible to add an action button with custom text and link.
Plain text mode
The agent sends the email with a free-form text body, without visual formatting.
Information the agent uses
| Information | Description |
|---|---|
| Recipient(s) | One or more email addresses |
| Subject | Email subject line |
| Content | Template sections or free text |
| Button | Optional: action button text and link |
Important notes
- The email is sent through the workspace server — the recipient will see the sender configured in the workspace
- It is not possible to send attachments via this tool